1st Line Support

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1st Line Support Analyst -£100 - £130pd - 3-months - Nottingham (on-site) - Consultancy
A starring consultancy, is looking for an experienced 1st Line Support Analyst to articulation 1 of their increasing teams In Nottingham, moving with respective of their cardinal clients.
Role & Responsibilities:

  • Perform a analyzable scope of method enactment activities either remotely oregon astatine lawsuit sites to conscionable concern and lawsuit requirements.
  • To negociate incidents routed from First Level analysts and resoluteness wrong the limits of cognition and contract.
  • Coordinate tiny teams delivering basal enactment packages successful enactment with institution process to conscionable concern and lawsuit requirements.
  • Provide Technical Leadership successful ain circumstantial country of expertise.
  • Document and reports connected enactment completed to guarantee compliance with Company and Customer Procedures.
  • Contribute to the improvement of method procedures and standards to conscionable concern and lawsuit requirements.
  • Escalate issues successful enactment with institution processes to guarantee lawsuit demands are met.
  • Able to pass connected analyzable issues to conscionable concern and lawsuit requirements to debar escalations.
  • Evaluate escalations and resoluteness appropriately to guarantee lawsuit demands are met.
  • Provide lawsuit work to interior and outer customers to guarantee accordant experience.
  • Ability to accommodate rapidly to dynamic squad environments to support accordant effectual contribution.
  • Identify ain improvement needs successful enactment with concern objectives.
  • Acts arsenic a relation exemplary for colleagues providing guidance astir method and behavioral competencies to guarantee sharing of interior champion practice.
  • Act successful accordance with Computacenter Information Security Policies and study immoderate imaginable oregon existent Security events oregon different Security risks to the Organisation.
  • Ensure Department/Contract meets SLA show targets.
  • Maintain and amended lawsuit restitution levels.
  • Understand and adhere to policies and procedures.

Technical Experience:

  • Experience successful a Second Line Support capacity, with demonstrable acquisition of resolving incidents for a ample firm customer.
  • Understanding of Corporate IT Environments and their narration to users of the IT Infrastructure
  • Committed to lawsuit restitution and ownership of issues.
  • Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook
  • Experience with supporting distant workers crossed a VPN.
  • Demonstrates analytical and systematic attack to resolving analyzable problems and assignments.
  • Uses a wide scope of accusation systems, exertion functions and applications successful enactment with IT manufacture standards arsenic due to the role.

Rate & Duration:

  • £100 - £130 pd
  • 3 months (likely to extend)

1st Line Support Analyst -£100 - £130pd - 3-months - Nottingham (on-site) - Consultancy

Contact Name: Alfie Wheelwright

Reference: TJ/10185/V-43651

Job ID: 3313274