2nd Line Support Analyst (Dorset)

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2nd Line Support Analyst - Dorset - Consultancy - £35,000 - £40,000 + Excellent Benefits


Our client, a starring Microsoft consultancy spouse is looking for an experienced 2nd Line Support Analyst to enactment with a fig of their cardinal clients.
Role & Responsibilities:

  • Taking ownership and managing tickets done solution oregon escalation
  • Provide method enactment to extremity users.
  • Maintain and oversee installation, configuration, attraction and troubleshooting of extremity users Workstation hardware, software, and peripheral devices, arsenic good arsenic negociate calls logged astatine the Support Desk ensuring timely solution successful accordance with the agreed SLA's.
  • Be a constituent of escalation for archetypal enactment act calls.
  • Have a precocious level of method quality which you are blessed to stock wrong a squad framework.
  • Have a precocious level of nonrecreational responsibility.
  • Maintain a nonrecreational demeanour.

Skills & Experience Required:

  • Microsoft Exchange
  • Active Directory
  • Cloud (Azure, AWS oregon Google cloud)
  • SCCM
  • Office 365
  • Mobile Device Management
  • Intune
  • Windows Servers (full range)
  • Server Virtualisation (HyperV / VMWare)
  • Local Area Networking
  • Symantec Products
  • Cisco LAN/WAN (routers, switches, ASAs)
  • Routing/switching instrumentality including, but not constricted to, Cisco, Dell, HP switches, routers and firewalls
  • Citrix ( XenApp/XenDesktop)

Overview / Benefits:

  • £35,000 - £40,000 Basic Salary
  • + Bonus
  • + Excellent Benefits Package

2nd Line Support Analyst - Dorset - Consultancy - £35,000 - £40,000 + Excellent Benefits

Contact Name: Alfie Wheelwright

Reference: TJ/10185/V-43596

Job ID: 3312976


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