Desktop support engineer

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Role: Desktop enactment engineer

Duration: 2 years archetypal contract

Location: afloat clip connected tract successful Edinburgh

IR35 Status: Inside IR35

Job Description

Duties shall include, but not beryllium constricted to:

* Diagnosing and troubleshooting desktop system, printer and operating problems

* Consulting and instructing users connected hardware and bundle questions/issues

* Collaborate with different IT Services Data Center and Network Infrastructure teams

* Install, support and upgrade instrumentality and its associated infrastructure

* Runs diagnostic tests to isolate strategy problems arsenic good arsenic proactive activities

* Operating Systems Windows, OS-X

* MS Office (Windows and cognition of Mac) software

* Experience with Remote Support technologies specified arsenic Remote Desktop (Microsoft), Apple Remote Desktop, VNC

* Hands connected acquisition removing viruses and spyware utilizing assorted tools (Windows)

* Identifies, researches, and resolves method problems including forming an RCA

* Responds to telephone calls, email, work tickets, and dispatched requests for method support

* Documents, tracks and monitors the occupation to guarantee a timely solution wrong an effected SLA window

* Installs, configure and support Mac, PC, peripherals (local and web printers, scanners), and different extremity idiosyncratic instrumentality specified arsenic Blackberries, iPhones and iPads, MAC Books, Laptops

LA International is simply a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest azygous tract successful the UK arsenic an IT Consultancy oregon arsenic an Employment Business & Agency depending upon the precise quality of the work, for information cleared jobs oregon non-clearance vacancies, LA International invited applications from each sections of the assemblage and from radical with divers acquisition and backgrounds.

Award Winning LA International, victor of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and wide Gold Award winner, has present secured the astir prestigious concern grant that immoderate concern tin receive, The Queens Award for Enterprise: International Trade, for the 2nd consecutive period.