Education ICT Network Manager

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This relation is based on-site astatine a ample Secondary schoolhouse successful Greenwich, London and the worker should see themselves 1 of the schoolhouse squad arsenic good arsenic a Capita employee.  The relation is to enactment with Capita and the schoolhouse to present ICT Service Excellence to the unit and pupils of the school.

Working with wider teams wrong Capita and the school, arsenic needed, this relation is astir providing time to time absorption of the school's ICT systems to guarantee a robust and unchangeable level for the transportation of teaching and learning.

Day to time priorities and tasks volition beryllium managed by the schoolhouse with escalation into Capita teams for much analyzable issues/advice/support, arsenic needed. This relation is based on-site astatine a ample Secondary schoolhouse successful Greenwich, London and the worker should see themselves 1 of the schoolhouse squad arsenic good arsenic a Capita employee.  The relation is to enactment with Capita and the schoolhouse to present ICT Service Excellence to the unit and pupils of the school.

Working with wider teams wrong Capita and the school, arsenic needed, this relation is astir providing time to time absorption of the school's ICT systems to guarantee a robust and unchangeable level for the transportation of teaching and learning.

Day to time priorities and tasks volition beryllium managed by the schoolhouse with escalation into Capita teams for much analyzable issues/advice/support, arsenic needed.

What you volition beryllium doing:

Providing method support, 1st and 2nd enactment lawsuit facing and distant support, being attentive to detail, affable and reliable with bully organisational skills. Can enactment nether unit to present an fantabulous level of service, with a proven way grounds successful a absorption presumption wrong an onsite enactment environment.

The ICT Network Manager volition beryllium liable for the transportation and attraction of the pursuing halfway tasks:

    '€¢Ensure each Onsite Service Levels and Key Performance Indicators are met '€¢Adoption of halfway ITIL disciplines: Incident, Problem and Change Management and beryllium capable to show their effectiveness done Key Performance Indicators '€¢Maintain relationships with 3rd enactment suppliers moving successful collaboration with acquisition Facilities Management teams '€¢Preventative attraction of each contractual ICT Managed Service assets is performed and documented '€¢ICT Asset Management - ensuring the question of contractual ICT assets are controlled and centralised plus registers are updated accordingly, to see blistery swap banal and spares power and replenishment '€¢Ensure the transportation and attraction of the modular desktop image, providing a timely reimaging process successful conjunction with SLA's and KPI's '€¢Document and present pre-term ICT instrumentality investigating program to guarantee that work availability is astatine the highest level attainable anterior to schoolhouse word commencement '€¢ICT Equipment Disposal - ensuring that disposal of acquisition ICT instrumentality is controlled and performed successful conjunction with approved 3rd parties '€¢Accountable for the updating and attraction of the Onsite Engineering Knowledge Base toolset to guarantee that known errors are disposable to the Onsite Engineering Team to assistance successful aboriginal simplification of Incident solution times '€¢Key Stakeholder Meetings - enactment with acquisition cardinal stakeholders to guarantee that their ICT requirements are being met and enhanced upon. Progress improvements via assisting successful Continual Service Improvement Plans '€¢Work successful conjunction with wider Capita squad to enactment extremity idiosyncratic grooming sessions, update of desktop and website FAQ's and User ICT notation material '€¢Working with the acquisition cardinal stakeholders supply and docket schoolroom enactment services, to support the availability of ICT instrumentality during captious program periods '€¢Work with the schoolhouse to negociate and make each aspects of the ICT strategy and to jointly make an ICT strategy for the school

What we are looking for:

    '€¢Onsite Support successful an IT enactment role. '€¢Detailed cognition of Microsoft Operating Systems including, Windows 10 and Windows Server 2012/2016/2019 products. Commercial acquisition of Microsoft applications including Office 2016/2019, Office 365, Google Classroom and SCCM/MDT.  '€¢Detailed moving cognition of backup technologies and betterment processes '€¢An knowing of LAN/WLAN topologies successful a enactment environment '€¢Proven way grounds wrong an On-Site, lawsuit facing relation successful an Educational environment '€¢To make and support fantabulous moving relationships with our customers and to ever support a nonrecreational firm image

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