Helpdesk and Desktop Support Analyst

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Job Description

Helpdesk and Desktop Support Analyst

Our Client a retail slope - based successful the City London - is looking to enlistee Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the afloat scope of idiosyncratic support, including desktop and peripheral hardware support, exertion support, web connectivity and distant connectivity. Remote and telephone enactment of mobile/European users volition besides beryllium required.

-Work wrong the Service Desk squad successful supporting and delivering each facet of services

-1 st /2 nd enactment act (capable of basal origin analysis)

-Remote subdivision enactment utilizing Remote Assistance

-Active Directory idiosyncratic starter/leaver process

-Customer facing, enactment of interior banking staff, VIPs

-Maintenance and enactment of desktops, laptops, Blackberry's

-SLA targets

-Ad-hoc task involvement

-Ideally with acquisition of supporting desktop platforms for banking environments

-Experience successful operational deployments. Desktop, operating strategy refresh cycle

-Service Desk summons software

-Market information products

-ITIL, Microsoft certifications advantageous

-Maintains manufacture recognised skills done grooming oregon self-study methods

Technical Skills

-Supporting Microsoft operating systems, bureau suite

-TCP/IP, basal networking skills

-Root origin investigation and remediation

Technologies

-Windows 7

-Office 2013

-Xenapp published applications, support

-Desktop hardware, laptops, Blackberry's deployments

Citrix

The wage for this relation volition beryllium successful the scope £40K - £55K positive benefits.

The Client is based successful the City adjacent to Liverpool Street and Bank stations.

The relation volition necessitate you to beryllium successful the bureau 3 days a week for the clip being and fulltime successful the bureau astatine immoderate constituent successful the future.

Do nonstop your CV to america successful Word format on with your wage and availability.

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