IT Hardware Field Service Engineer

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Here astatine Capita we are connected the lookout for a Field Service Engineer to supports and resoluteness End User hardware issues wrong their designated region, you volition question from lawsuit to lawsuit providing deskside support, oregon distant idiosyncratic location.

This is an expanding, challenging and demanding role, providing a front-line interface betwixt our high-profile customers and Capita ITS. Working to choky Service Level Agreements (SLAs) to guarantee Capita execute its contractual obligations and to conscionable the concern units Key Performance Indicators (KPIs) elaborate below.

PLEASE NOTE THAT THIS ROLE IS BASED FROM HOME BUT WILL BE TRAVELLING TO CLIENT SITES ACROSS A LARGE REGION INCLUDING BUT NOT LIMITED TO,

OXFORDSHIRE, NORTHAMPTONSHIRE, LEICESTERSHIRE, WARWICKSHIRE, BUCKINGHAMSHIRE AND OTHERS.

YOU WILL BE REQUIRED TO HAVE A FULL DRIVING LICENCE - A COMPANY CAR WILL BE SUPPLIED THAT CAN ALSO BE FOR PERSONAL USE.

As the technologist you volition beryllium expected to negociate your ain summons queue to guarantee SLAs are achieved. Likewise, you volition beryllium expected to negociate the customers expectations to thrust lawsuit satisfaction.

What you volition beryllium doing:

Full work to resoluteness hardware faults successful enactment with the contracted services, connected a assortment of End User technologies listed below:

    '€¢Desktop / Workstation - (Dell, HP, MS Surface Pro), Component replacement hardware interruption fix. and moving cognition of Windows environment. '€¢Laptop - (Dell, HP, Chromebook), Component replacement hardware interruption hole and moving cognition of Windows environment. '€¢Server/SAN - (Dell) Component replacement hardware interruption hole and cognition of Windows server environment '€¢Tablet/Apple TV's - (Apple OS, Android and Chrome devices) configurations and diagnostic oregon fault-finding skills '€¢Apple Mac - Install and configure MAC server and rebuild lawsuit knowledge '€¢Configure & regenerate Routers, Switches, WAP's (Cisco, Huawei, Meru) '€¢Wireless - Knowledge and knowing of wireless solutions including printing with abilities to responsibility find/resolve issues. '€¢MS Windows (Windows 10 and different in-service beingness versions) '€¢Image build's & configuration (Knowledge of Altiris and compliance) '€¢Interactive Whiteboard/Panel - (Promethean, Clevertouch) - Fault uncovering knowledge, firmware updates, splitter configurations. '€¢Network cablegram patching & cablegram installation. '€¢Training of non-technical customers connected instrumentality and software. '€¢Dealing with Capita complaints and consistently resolving issues successful a mode accordant with exemplar lawsuit service.

What we are looking for:

    '€¢Working cognition of MS Windows OS & MS Office Suite '€¢Previous acquisition of installation and configuration of end-user devices '€¢Previous acquisition of diagnosing and repairing end-user IT hardware '€¢Experience of providing deskside support '€¢Excellent lawsuit facing skills with the quality to woody with hard customers '€¢Ability to enactment connected ain and nether pressure '€¢Ability to travel a SMART Hands moving process '€¢Self-Management with Good Organisational Skills. '€¢Ability to travel distant precocious method instruction '€¢Able to enactment to KPIs and SLA's

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is simply a 5000 radical beardown planetary shared service, liable for delivering innovation and integer translation for Capita's colleagues, businesses, and clients. 

We design, build, and tally the close method competencies and partnerships to alteration Capita to present seamless nationalist and lawsuit services - from moving collaboratively with Capita's businesses to signifier the close exertion and bundle solutions to instrumentality to market, to ensuring colleagues person entree to resilient, predictable IT services and support, which enables them to enactment efficaciously and securely.

What's successful it for you:

    '€¢A competitory basal wage PLUS institution car & substance paper (for concern miles only). '€¢23 days' vacation (rising to 27) with the accidental to bargain other leave '€¢company matched pension, beingness assurance, afloat paid maternity, adoption and shared parental leave, paternity wage of 2 weeks...and plentifulness more '€¢voluntary benefits designed to suit your manner - from discounts connected retail and socialising, to hea
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