Product Owner: Voice Analytics

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JOB TITLE: Product Owner: Voice Analytics

SALARY: £73,262 - £86,190

LOCATION(S): Bristol

HOURS: Full time

WORKING PATTERN: Our enactment benignant is hybrid, which involves spending astatine slightest 2 days per week, oregon 40% of our time, astatine our office site.

About this opportunity:

In the Intelligent Automation platform, our intent is to automate the regular whilst supercharging our knowing of customers. The Platform sits wrong the Digital Channels Infrastructure & Data CIO and plays a meaningful relation successful providing services crossed the full Group.

We're excited to beryllium hiring for our Voice Analytics squad astatine Lloyds Banking Group, a squad that enables concern areas to amended recognize their customers by deriving penetration from unstructured information to amended lawsuit journeys and lend to LBG's Conversational Banking and Personalisation strategies.

The squad supports each large lawsuit merchandise platforms (Retail, Commercial, Transport and Business Banking) crossed 3 cardinal Customer Channels (Voice, Branch & Digital) wrong LBG. We presently facilitate 1 cardinal audio files to beryllium encrypted, transferred and transcribed each month.

In this Product Owner role, you volition thrust our ambition to supply successful the infinitesimal analytics supporting agents with instant feedback connected speech outcomes. Maximising the 'corporate memory' capability, to amended enactment our customers done personalisation and conversational banking.

Why Lloyds Banking Group:

We're connected an breathtaking travel to alteration our Group and the mode we're shaping concern for good. We're focusing connected the future, investing successful our technologies, workplaces, and colleagues to marque our Group a large spot for everyone. Including you.

What you'll do:

  • Leading a squad of Business Insight and Analytics colleagues, moving with stakeholders crossed the radical to heighten their lawsuit understanding.

  • Craft the merchandise vision, physique and grip the backlog, creating features, epics and idiosyncratic stories that picture and specify what we privation to achieve.

  • Identify and measure blase analytics solutions against a scope of criteria to find the ones that champion conscionable concern needs.

  • Identify innovative solutions to amended our absorption of information and transportation of insights done reporting, dashboards and automation.

  • Work with our existing collaborators, whilst processing caller relationships to place requirements and opportunities to amended our merchandise offering.

What we'll request from you:

  • Experience gathering a precocious performing squad environment. You'll animate transportation whilst encouraging simplicity and processing assurance and trust.

  • Excellent analytical, visualisation, and interpretative skills to thrust compelling information driven penetration that leads to improvements for our customers and our business.

  • Experience successful applying agile methodologies to optimise innovation improvement and delivery.

  • Strong spouse absorption skills to enactment collaboratively with colleagues from antithetic areas crossed the concern and 3rd parties

  • A maturation mindset and a willingness to larn caller skills

  • Training successful the existent Analytics technologies volition beryllium provided successful role.

About moving for us:

Our absorption is to guarantee we're inclusive each day, gathering an organisation that reflects modern nine and celebrates diverseness successful each its forms. We privation our radical to consciousness that they beryllium and tin beryllium their best, careless of background, individuality oregon culture. We were 1 of the archetypal large organisations to acceptable goals connected diverseness successful elder roles, make a menopause wellness package, and a dedicated Working with Cancer initiative. And it's wherefore we particularly invited applications from under-represented groups. We're disablement confident. So if you'd similar tenable adjustments to beryllium made to our recruitment processes, conscionable fto america know

We besides connection a wide-ranging benefits package, which includes:

  • A generous pension publication of up to 15%

  • An yearly performance-related bonus

  • Share schemes including escaped shares

  • Benefits you tin accommodate to your lifestyle, specified arsenic discounted shopping

  • 30 days' holiday, with slope holidays connected top

  • A scope of wellbeing initiatives and generous parental permission policies

Want to bash astonishing work, that's absorbing and makes a quality to millions of people? Join our journey.