Service Desk Manager- Central London

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Job Description

Our Client is simply a retail exertion bundle company.

They are urgently looking to enlistee a Service Desk Manager with astatine slightest 3 to 5 years commercialized helpdesk enactment experience.

Key skills required:

  • Supporting assorted teams crossed the CS Department and the Company to guarantee the highest prime of work to our Customers - some interior and external.
  • Overall summons workflow absorption and ownership, including 1st enactment triage and escalation of tickets to 2nd and 3rd line.
  • Troubleshooting, responsibility diagnosis and providing solution to lawsuit issues arsenic appropriate.
  • Processing each enquiries professionally and efficiently, ensuring customers are regularly and afloat updated connected the advancement of each logged tickets passim their lifecycle.
  • Implementation of ITIL processes for Incident, Problem, and Change Management to present operational efficiencies and amended enactment our Customers.
  • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting connected SLA targets, numbers and types of requests Maintain a consciousness of humour whilst moving successful a fast-paced dynamic team!

Essential Skills ...
At slightest 2+ years of acquisition successful a lawsuit facing Service Desk relation , ideally successful a SaaS situation wrong the Internet industry.

  • Working cognition and acquisition of ITIL Service Management concepts, and however these are applied to the mundane issues which typically arise.
  • Demonstrable acquisition utilizing front-end ticketing systems specified arsenic FreshDesk/Service, ZenDesk oregon similar.
  • Excellent moving cognition of Microsoft Office, peculiarly Excel, arsenic good arsenic web browsers and Internet applications.
  • Understanding of tracking tags and a basal knowing of web languages including HTML, JavaScript, XML a large bonus.
  • Demonstrable acquisition astatine moving some independently and successful a team-oriented, collaborative, lawsuit facing environment

Based successful Central London.

The wage for this relation volition beryllium £25K - £35K.

Please nonstop your CV to america successful Word format.

Contact Name:

Reference: TJ/5946/NJ0006

Job ID: 3312826