Tier 1 IT Support Specialist / 1st Line IT Support

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Job Title: Tier 1 Support Specialist

Location: Eccles, Greater Manchester

Salary: Competitive

Job Type: Permanent, Full Time

Start Date: ASAP

An breathtaking accidental has arisen to articulation america arsenic an IT Support Specialist - Tier 1. Netteam tX is simply a broad IT Managed Service Provider (MSP) offering a implicit suite of exertion solutions to businesses crossed the UK.

At Netteam tX, we recognise and make talent, and look to clasp endowment done the instauration of vocation opportunities, lateral and horizontal. Our civilization is centred astir our content successful continually refining our skills and knowledge, collectively arsenic a squad arsenic good arsenic individually. We actively promote creativity and innovation, and we powerfully judge that it is our radical that marque america great.

We person Offices successful Manchester & Newbury (Berkshire) arsenic good arsenic a squad of tract engineers moving retired of London and Scotland. We enactment with a divers scope business, and we person a specializer cognition of the Hospitality sector.

About the role:

We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to articulation our Helpdesk Team, moving from our Eccles office.

This is the cleanable accidental for idiosyncratic presently moving arsenic an IT Support Specialist - Tier 1 looking to make their skills oregon idiosyncratic who is looking for their archetypal relation successful IT and is passionate astir delivering fantabulous lawsuit service.

Training volition beryllium offered to enactment idiosyncratic with aspirations to determination into a Tier 2 oregon Tier 3 role.


  • Point of interaction betwixt the concern and end-user
  • Logging each incidents and work requests
  • Providing updates connected tickets
  • Creation of tickets
  • Resetting passwords
  • Setting up caller devices for our lawsuit base, some Windows and Mac
  • Completion of laptop pre-builds and post-builds
  • Managing your clip efficiently and readying your time accordingly

About you:


  • Ability to enactment unsupervised, independently and arsenic portion of a team
  • IT related grade oregon applicable qualifications highly desirable
  • Have a proven past of being capable to troubleshoot and resoluteness issues, method oregon extracurricular IT
  • Able to show a bully all-round cognition of IT principles
  • Knowledge of Windows OOB would beryllium beneficial
  • Knowledge of BIOS would beryllium beneficial
  • Experience with PSA/RMM tools specified arsenic Autotask, AEM and IT Glue to supply enhanced enactment services to each clients would beryllium advantageous
  • Experience successful archetypal distant diagnostics on with investigation and monitoring would beryllium advantageous
  • The willingness to larn caller bundle and hardware skills
  • Experience of MSP and oregon Hospitality is advantageous but not essential
  • Knowledge of Microsoft unreality solutions including Office 365 would beryllium advantageous
  • Experience with Desktop & Server admin crossed the Microsoft stack would beryllium advantageous
  • Overall appreciation of lawsuit strategy security

Personal Attributes:

  • Friendly and professional
  • Excited astir tech and thrives connected processing knowing of caller technologies
  • Possesses bully written and verbal communications skills and the quality to intelligibly pass analyzable method issues to non-technical clients
  • Recognises the value of predominant and wide communications
  • Keen to probe caller products and accusation astir method solutions that could supply answers and lick problems which payment the full team
  • Feel that each time is simply a time of learning
  • Disciplined, with the quality to prioritise and execute tasks nether pressure
  • Harnesses unit to present results

Why articulation us?

  • We marque enactment beingness equilibrium a normal, not a benefit
  • We connection immoderate flexibility to enactment from home
  • A amusive and productive spot to work
  • Great squad of radical to enactment alongside
  • Workplace Pension
  • Comprehensive inhouse and outer grooming offered
  • Competitive wage that reflects your skills and experience

Diversity and Inclusion:

We are proactively committed to creating a divers workforce astatine Netteam tX. We worth diverseness and inclusion; we privation to pull the champion radical for each our roles. This is careless of age, ethnicity, intersexual orientation, gender, disability, socioeconomic presumption oregon spiritual beliefs.


In enactment with our recruitment argumentation and lawsuit expectation, immoderate roles volition beryllium taxable to a basal DBS disclosure.

Please click connected the APPLY fastener to nonstop your CV and Cover Letter for this role.

Candidates with acquisition of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician whitethorn besides beryllium considered for this role.